Shared Housing System Terms and Conditions

Last Updated: May 31, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, digital products, template packs, downloadable materials, and related resources provided by OKG Creative Solutions LLC, a Colorado limited liability company doing business as Shared Housing System (“Company,” “we,” “us,” or “our”).

Company provides access to its website, digital products, template packs, downloadable materials, and related resources through or in connection with https://thesharedhousingsystem.com/ and any related pages, checkout pages, delivery pages, or access links operated by Company (collectively, the “Site”).

The Site, template packs, legal templates, operational templates, worksheets, guides, manuals, workbooks, digital files, written materials, downloadable resources, and any related content, tools, communications, or support materials provided by Company are collectively referred to in these Terms as the “Services” or “Downloadable Materials.”

By accessing the Site, creating an account, completing a purchase, downloading any materials, clicking “I Accept,” or otherwise using the Services, you agree to be bound by these Terms and by Company’s Privacy Policy. If you are accepting these Terms on behalf of a business, organization, company, property owner, or other entity, you represent that you have authority to bind that entity to these Terms.

1. Eligibility

The Services are offered and available only to users who are at least eighteen (18) years old and who are located in, reside in, or operate within the United States or its territories or possessions.

By using the Services, you represent and warrant that you are of legal age to form a binding contract with Company, that you meet the eligibility requirements stated in these Terms, and that your access to and use of the Services will comply with these Terms and all applicable laws, rules, and regulations.

If you do not meet these requirements, you must not access, purchase, download, or use the Services.

2. Acceptance of Terms

Please read these Terms and Company’s Privacy Policy carefully before using the Services.

By clicking “I Accept,” completing a purchase, creating an account, accessing the Site, downloading any materials, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.

If you do not agree to these Terms, you must not access, purchase, download, or use the Services. Your access to and use of the Services is conditioned on your acceptance of these Terms and payment of any applicable fees.

3. Electronic Acceptance

You agree that clicking “I Accept,” checking a box, completing a purchase, creating an account, downloading materials, accessing the Site, or otherwise using the Services constitutes your electronic acceptance of these Terms.

You agree that your electronic acceptance has the same legal effect as a handwritten signature and creates a binding agreement between you and Company.

You consent to receive, access, and retain these Terms and related records electronically. You are responsible for maintaining the hardware, software, internet access, and email access necessary to receive and retain electronic records.

4. Updates to These Terms and the Services

Company may modify, amend, or update these Terms from time to time. Updated Terms will be posted on the Site or otherwise made available through Company’s designated channels. For significant changes, Company may attempt to notify registered users or purchasers using the contact information provided to Company.

By continuing to access or use the Services after updated Terms are posted or made available, you accept and agree to the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

Company may also update, revise, replace, remove, discontinue, or modify the Services, Downloadable Materials, Site features, product contents, delivery methods, or related resources from time to time. Company may attempt to notify users of significant changes, but Company is not obligated to maintain, update, replace, or continue providing any particular Service, Downloadable Material, feature, or content unless expressly stated otherwise in writing.

5. Templates Disclaimer

The Shared Housing System template packs, including the Operational Template Pack, Legal Template Package, Combined Template Bundle, and any related Downloadable Materials, are provided as customizable starting points for shared housing operators.

Templates are not final, complete, jurisdiction-specific, or guaranteed to be appropriate for any particular house, property, resident, lease structure, management model, business model, market, or legal situation.

You are solely responsible for reviewing, customizing, and adapting all templates before use. You are also responsible for confirming that your use of any template complies with all applicable federal, state, local, municipal, landlord-tenant, fair housing, zoning, licensing, safety, privacy, consumer protection, and other legal or regulatory requirements.

Before using, issuing, signing, or relying on any legal template, notice, lease, addendum, agreement, policy, or other document that may affect legal rights or obligations, you should consult a qualified attorney licensed in the applicable jurisdiction.

6. Jurisdiction-Neutral Legal Templates

Legal templates are drafted as jurisdiction-neutral starting points for educational reference. They are not tailored to the laws, statutes, regulations, ordinances, court decisions, administrative rules, local practices, or enforcement standards of any particular state, county, city, municipality, housing authority, or other jurisdiction.

Landlord-tenant law, security deposit requirements, notice periods, eviction and enforcement procedures, fair housing obligations, occupancy rules, abandonment procedures, lease requirements, required disclosures, and resident rights vary significantly by location.

You are solely responsible for confirming local requirements and obtaining professional legal review before using any legal template.

7. Disclaimer of Professional Advice

The Services, including any templates, guides, checklists, worksheets, manuals, workbooks, communications, support materials, coaching, consulting, or other content provided by Company, are for informational and educational purposes only.

Company does not provide legal, financial, tax, accounting, insurance, medical, compliance, property management, or other professional advice. Nothing provided through the Services should be relied upon as a substitute for advice from a qualified professional familiar with your specific circumstances.

You acknowledge and agree that you are solely responsible for obtaining independent professional advice as needed before acting on, implementing, customizing, issuing, signing, or relying on any information, recommendation, template, or material provided through the Services. Your reliance on any information or material provided by Company is solely at your own risk.

8. No Attorney-Client Relationship

Company is not a law firm and does not provide legal services.

No attorney-client relationship is created by your purchase, download, access, review, customization, implementation, or use of any template, guide, checklist, worksheet, communication, support material, or other content provided by Company.

Nothing provided by Company should be interpreted as legal advice, legal representation, legal document review, legal drafting services, or a substitute for advice from an attorney licensed in the applicable jurisdiction.

9. Fair Housing and Resident Rights Disclaimer

Shared housing operations may involve federal, state, and local fair housing laws, anti-discrimination rules, disability accommodation requirements, privacy obligations, habitability standards, resident rights, occupancy limits, notice requirements, and other legal protections.

Company materials are not a substitute for legal review of your screening criteria, lease terms, house rules, resident policies, enforcement procedures, accommodation process, notice practices, move-in or move-out procedures, or resident communications.

You are solely responsible for ensuring that your policies, documents, communications, and operational practices comply with all applicable laws, rules, regulations, ordinances, and resident protections.

10. No Guarantee of Results

Company does not guarantee any particular business, legal, operational, financial, leasing, occupancy, resident-management, compliance, conflict-resolution, property-management, or other result.

Your results depend on many factors outside Company’s control, including your property, residents, market, lease structure, local laws, enforcement practices, resident behavior, management decisions, implementation, timing, and business judgment.

You acknowledge that use of the Services, Downloadable Materials, templates, systems, or recommendations does not guarantee that you will achieve any specific outcome or avoid any particular dispute, loss, vacancy, enforcement issue, resident conflict, legal claim, or compliance concern.

11. No Ongoing Compliance Monitoring

Company may update templates, materials, or Services from time to time, but Company has no obligation to monitor changes in law, regulation, platform requirements, best practices, market conditions, local enforcement standards, or professional standards.

Company has no obligation to update previously purchased, downloaded, or accessed materials unless expressly stated otherwise in writing.

You are responsible for confirming that any template, document, policy, procedure, communication, or other material remains current, accurate, appropriate, and compliant before using or relying on it.

12. Privacy and Data Use Overview

Company may collect, use, store, and process information you provide when you access the Site, create an account, complete a purchase, download materials, request support, subscribe to email communications, or otherwise use the Services.

Company may also use third-party service providers, payment processors, email platforms, analytics tools, website hosting providers, automation tools, customer relationship management systems, and other technology providers to operate the Services, process payments, deliver Downloadable Materials, understand Site usage, communicate with users, and improve Company’s products and services.

Information collected or processed may include your name, email address, billing information, purchase history, account information, device or browser information, usage data, sign-up date, download activity, and other information you provide or that is collected through your use of the Services.

Company’s use of personal information is described in more detail in Company’s Privacy Policy. By using the Services, you acknowledge and agree that Company may collect, use, and process information as described in these Terms and in the Privacy Policy.

13. Electronic Communications Consent

By using the Services, creating an account, completing a purchase, downloading materials, or providing your contact information to Company, you consent to receive communications from Company electronically.

Electronic communications may include purchase confirmations, download links, account notices, support messages, service updates, legal notices, policy updates, product announcements, marketing emails, and other communications related to the Services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by following the instructions provided by Company. Even if you opt out of marketing communications, Company may still send transactional, account-related, legal, security, payment, delivery, or service-related communications as needed.

14. Account Access and Login Security

If you create an account or receive access credentials for any part of the Services, you are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.

You agree not to share, sell, transfer, publish, or provide access to your account, download links, login credentials, or purchased materials except as expressly permitted by these Terms.

Company may suspend or terminate access without refund if Company reasonably believes that your account, download links, login credentials, or purchased materials have been shared, misused, accessed without authorization, or used in violation of these Terms.

15. User Conduct Policy

You agree to use the Services lawfully, responsibly, and only as permitted by these Terms.

You may not:

1. Reproduce, duplicate, copy, sell, resell, license, sublicense, publish, distribute, transfer, share, upload, make derivative works from, or otherwise exploit any portion of the Services, Content, or Downloadable Materials except as expressly allowed under these Terms;
2. Use Company’s name, trademarks, service marks, logos, trade names, product names, or other brand materials without Company’s prior written consent;
3. Use any high-volume, automated, or electronic means to access, scrape, copy, monitor, harvest, or interact with the Services, including robots, spiders, crawlers, scripts, or similar tools;
4. Interfere with, disrupt, damage, disable, overburden, or impair the Site, Services, servers, networks, delivery systems, security features, or other technology used by Company;
5. Attempt to gain unauthorized access to any portion of the Services, user accounts, systems, networks, or materials;
6. Alter, obscure, remove, or interfere with any copyright notice, trademark notice, proprietary rights notice, watermark, footer, header, attribution, or other rights-management information included with the Services or Downloadable Materials;
7. Misrepresent your identity, impersonate another person or entity, or manipulate identifiers to disguise the origin of any communication or activity;
8. Use the Services to exploit, harm, harass, defame, threaten, deceive, or otherwise violate the rights of Company, other users, residents, property owners, vendors, or third parties;
9. Use the Services in violation of any applicable law, regulation, ordinance, platform rule, professional standard, or third-party right;
10. Use Company’s Content, Downloadable Materials, templates, systems, frameworks, worksheets, structure, language, or related materials to create, train, develop, improve, market, or sell a competing product, service, course, template library, software tool, AI assistant, knowledge base, consulting product, or educational program.

16. User Content and Submissions

If the Services allow you to submit, upload, post, transmit, share, comment, message, provide feedback, or otherwise make content available to Company or other users, you are solely responsible for the content you submit (“User Content”).

You represent and warrant that your User Content is accurate to the best of your knowledge, that you have all rights necessary to submit it, and that your User Content does not violate any law, regulation, contract, intellectual property right, privacy right, publicity right, confidentiality obligation, or other third-party right.

You agree not to submit User Content that is unlawful, harmful, fraudulent, defamatory, harassing, abusive, discriminatory, obscene, invasive of privacy, infringing, misleading, impersonating, or otherwise inappropriate.

User Content you submit is not confidential unless Company has expressly agreed otherwise in writing. By submitting User Content, you grant Company a worldwide, royalty-free, non-exclusive license to use, reproduce, store, display, distribute, modify, excerpt, and otherwise process the User Content as reasonably necessary to operate, provide, improve, market, protect, and support the Services.

Company may remove, refuse, restrict, or take action regarding any User Content that Company believes violates these Terms, applicable law, or Company’s policies.

You agree to indemnify, defend, and hold harmless Company from and against any claims, losses, damages, liabilities, costs, and expenses arising out of or relating to your User Content.

17. Intellectual Property Rights

All content, materials, products, templates, documents, worksheets, checklists, guides, manuals, workbooks, videos, software, tools, frameworks, systems, designs, downloads, support communications, and other materials provided through or in connection with the Services are collectively referred to in these Terms as the “Content.”

All Content is and shall remain the exclusive property of Company, its affiliates, licensors, or other authorized third parties. The Content is protected by United States and international intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights protections.

Except for the limited license expressly granted in these Terms, no ownership rights are transferred to you by purchase, download, access, customization, or use of the Services or Content.

18. Permitted Internal Business Use

Subject to your compliance with these Terms and payment of any applicable fees, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access, download, customize, and use the purchased Downloadable Materials solely for your own internal business operations, your own properties, or properties you directly manage.

You may customize templates for use in your own shared housing operations. This includes editing placeholders, adapting language to your property, adding property-specific information, and using the customized materials with your residents, applicants, property owners, vendors, house representatives, or property management team as reasonably necessary for your own operations.

You may not sell, resell, license, sublicense, publish, distribute, upload, share, transfer, package, include in another product, provide as a standalone deliverable, or otherwise commercially exploit the Services, Content, Downloadable Materials, templates, systems, worksheets, frameworks, or related materials without Company’s prior written consent.

You may not use, copy, adapt, extract, reproduce, train on, or commercially exploit Company’s Content, Downloadable Materials, template language, document structure, worksheets, frameworks as expressed in the Content, or related proprietary materials to create, train, develop, improve, market, or sell a competing product, course, template library, software tool, AI assistant, knowledge base, consulting product, coaching program, educational program, or substantially similar offering.

You must preserve and may not remove, obscure, or alter any copyright notices, trademark notices, proprietary notices, watermarks, headers, footers, attribution language, or other rights-management information included with the Services, Content, or Downloadable Materials, except where a template expressly instructs you to customize or replace fields for operational use.

19. Trademarks and Brand Materials

All trademarks, service marks, logos, trade names, product names, taglines, and brand materials used in connection with the Services are the proprietary marks of Company or its affiliates or licensors.

You may not use Company’s name, trademarks, service marks, logos, trade names, product names, taglines, or brand materials without Company’s prior written consent, except as expressly permitted by Company in writing.

20. Feedback and Suggestions

If you submit feedback, comments, suggestions, corrections, ideas, improvements, requests, or other materials related to the Services (“Feedback”), you agree that Company may use that Feedback without restriction or compensation to you.

To the fullest extent permitted by law, you hereby assign to Company all right, title, and interest in and to such Feedback, including any intellectual property rights, and waive any claim to compensation, attribution, ownership, or approval rights related to Company’s use of the Feedback.

21. Unauthorized Use

Unauthorized use of the Services, Content, Downloadable Materials, templates, systems, frameworks, or related materials constitutes a material breach of these Terms and may violate applicable intellectual property, unfair competition, contract, and other laws.

Company reserves all rights and remedies available at law or in equity, including the right to seek injunctive relief, damages, attorneys’ fees, account termination, and any other available remedies.

22. Non-Public Information

You may receive access to non-public information from Company in connection with the Services, including private account information, support communications, unpublished product plans, private business information, or other information that Company expressly identifies as confidential (“Non-Public Information”).

You agree not to disclose or misuse Non-Public Information except as reasonably necessary to access and use the Services as permitted by these Terms.

For clarity, this section does not prohibit you from using purchased templates, customized documents, or Downloadable Materials as permitted under the Permitted Internal Business Use section of these Terms.

This section also does not make publicly sold templates, materials, frameworks, or concepts “confidential” merely because they are protected by copyright, license restrictions, or other intellectual property rights.

23. Digital Delivery and Access

Products are delivered digitally through download links, email delivery, account access, or another method designated by Company.

You are responsible for providing an accurate email address, maintaining access to that email account, downloading and saving your purchased materials, and maintaining your own backup copies.

Company may, but is not required to, re-send download links, restore access, or provide replacement copies after delivery. Company is not responsible for your failure to download, save, back up, or maintain access to purchased materials after they have been delivered.

24. Payment Terms

You agree to pay all fees, charges, taxes, and other amounts associated with your purchase or account as they become due. Payments may be processed as one-time payments, installment payments, subscriptions, or other payment structures stated on the applicable sales page, checkout page, invoice, or order form.

You agree to provide accurate, current, and complete billing and payment information. Payment information may be processed by third-party payment processors, and Company does not control all aspects of those third-party payment systems.

Company may update product pricing, fees, payment structures, or subscription terms from time to time. Any pricing or payment terms applicable to your purchase will be those stated at the time of purchase, unless otherwise stated in writing.

If a payment fails, is reversed, is disputed, or is not received when due, Company may suspend or terminate your access to the Services, Downloadable Materials, account, or related resources. You remain responsible for all amounts owed.

You agree to contact Company in good faith before initiating a chargeback, payment dispute, or reversal. Improper chargebacks, fraudulent disputes, or payment abuse may result in account termination, denial of future purchases, loss of access, collection efforts, and recovery of any costs, fees, or expenses incurred by Company.

25. Refund Policy

Unless otherwise stated on the applicable sales page, template pack purchases are covered by a fourteen (14) day satisfaction guarantee.

If the purchased templates do not meet your expectations, you may request a refund within fourteen (14) days of purchase by contacting Company at [email protected]. Refund requests submitted after the refund period may be denied.

Products other than template packs, including any manual, workbook, book, subscription, software tool, app, or third-party marketplace purchase, may be subject to different refund terms stated on the applicable sales page, checkout page, platform, or order form. Purchases made through third-party platforms are subject to that platform’s refund policies.

Company reserves the right to refuse refunds in cases of abuse, fraud, repeated refund requests, chargeback misuse, unauthorized copying, unauthorized distribution, account sharing, violation of these Terms, or other misuse of the Services or Downloadable Materials.

A refund does not grant you any continuing right to use, copy, distribute, customize, implement, retain, publish, share, or rely on the refunded materials. Upon receiving a refund, you must stop using the refunded materials and delete or destroy any copies in your possession, custody, or control, except to the extent retention is required by law.

26. External Links and Third-Party Services

The Site or Services may include links to third-party websites, platforms, tools, resources, or services (“Linked Sites”). Linked Sites are not controlled, operated, endorsed, or guaranteed by Company.

Company is not responsible for the content, accuracy, availability, security, policies, practices, products, services, or transactions of any Linked Site or third-party provider. Your use of Linked Sites or third-party services is at your own risk and may be subject to separate terms, policies, fees, and requirements imposed by those third parties.

Company may remove, change, or disable links to third-party resources at any time without notice.

27. Technology, Automation, and Platform Compatibility

Some templates or materials may include placeholders, merge fields, spreadsheet structures, formulas, formatting, import-ready text, or other elements intended to be adapted for use with third-party software, CRMs, email platforms, automation tools, document platforms, property management systems, project management tools, or other technology systems.

Company does not guarantee compatibility with any specific platform, software, automation system, import process, file format, merge field convention, formula structure, or technical workflow.

You are responsible for reviewing, customizing, testing, and verifying all templates, automations, merge fields, formulas, workflows, messages, and communications before using them in live operations.

Company is not responsible for failed imports, formatting changes, broken formulas, automation errors, platform limitations, software updates, delivery failures, incorrect merge field mapping, or any consequences resulting from your use of templates or materials with third-party tools or systems.

28. Warranty Disclaimer

The Services, Content, Downloadable Materials, Site, and any related resources are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Company disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, availability, security, and uninterrupted or error-free operation.

Company does not guarantee that the Services, Content, Downloadable Materials, Site, files, links, delivery systems, or related technology will be accurate, complete, current, secure, uninterrupted, error-free, compatible with your systems, or free from viruses, malware, harmful code, denial-of-service attacks, data loss, or other technological risks.

You are responsible for maintaining your own device security, antivirus protection, software updates, data integrity, file backups, and cybersecurity practices. You access, download, open, customize, and use the Services, Content, and Downloadable Materials at your own risk.

Nothing in this section excludes, limits, or modifies any warranty or liability that cannot be excluded, limited, or modified under applicable law.

29. Liability Limitation

To the fullest extent permitted by applicable law, Company and its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or relating to the Services, Content, Downloadable Materials, Site, these Terms, or your use of or inability to use any of the foregoing.

This limitation applies to all claims, whether based in contract, tort, negligence, strict liability, warranty, statute, equity, or any other legal theory, even if Company has been advised of the possibility of such damages or even if any remedy fails of its essential purpose.

Company shall not be liable for lost profits, lost revenue, lost business opportunities, lost savings, loss of goodwill, business interruption, loss of data, damaged data, technology failures, property management losses, resident disputes, legal claims, compliance issues, occupancy issues, leasing outcomes, enforcement actions, or damages measured by your revenue, business performance, property performance, or use of the Services.

To the fullest extent permitted by applicable law, Company’s total aggregate liability for all claims arising out of or relating to the Services, Content, Downloadable Materials, Site, these Terms, or your use of or inability to use any of the foregoing shall not exceed the greater of:

1. the amount you actually paid to Company for the applicable product or service giving rise to the claim during the six (6) months immediately preceding the event giving rise to the claim; or
2. ten dollars ($10.00).

This limitation is cumulative and applies in the aggregate, not per claim, per incident, or per theory of liability.

Any claim or cause of action arising out of or relating to these Terms, the Services, Content, Downloadable Materials, Site, or your use of or inability to use any of the foregoing must be filed within one (1) year after the claim or cause of action accrues. Otherwise, the claim or cause of action is permanently barred, to the fullest extent permitted by law.

Nothing in this section limits any liability that cannot be excluded or limited under applicable law.

30. Indemnification

You agree to indemnify, defend, and hold harmless Company and its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, awards, losses, costs, expenses, and fees, including reasonable attorneys’ fees and court costs, arising out of or relating to:

1. your breach or violation of these Terms;
2. your misuse of the Services, Content, Downloadable Materials, Site, or related resources;
3. your customization, implementation, distribution, issuance, execution, or use of any template, document, policy, procedure, communication, worksheet, checklist, or other material provided by Company;
4. your violation of any applicable law, rule, regulation, ordinance, professional standard, contract, or third-party right;
5. any dispute, claim, or issue between you and any resident, applicant, tenant, house representative, property owner, property manager, vendor, contractor, governmental authority, business partner, customer, or other third party;
6. any User Content, feedback, materials, information, or submissions you provide, post, upload, transmit, or otherwise make available through or in connection with the Services;
7. any claim that your User Content or submitted materials infringe, misappropriate, or violate any intellectual property right, privacy right, publicity right, confidentiality obligation, contractual obligation, or other right of any third party;
8. your breach of any confidentiality, license, payment, account access, or intellectual property obligation under these Terms; or
9. your fraud, negligence, willful misconduct, or unauthorized use of the Services, Content, Downloadable Materials, or Site.

You agree to cooperate fully in the defense of any claim subject to indemnification. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You may not settle any claim in a manner that imposes liability, obligation, admission, payment, or restriction on any Indemnified Party without Company’s prior written consent.

31. Termination

Company may suspend, restrict, deactivate, or terminate your account, access, license, download links, or use of the Services, in whole or in part, if Company reasonably believes that you have:

1. breached or violated these Terms;
2. failed to pay amounts owed;
3. shared, distributed, resold, or misused the Services, Content, or Downloadable Materials;
4. infringed, misappropriated, or violated the intellectual property rights or other rights of Company or any third party;
5. submitted, uploaded, posted, transmitted, or otherwise made available unlawful, infringing, harmful, fraudulent, or unauthorized content;
6. attempted to gain unauthorized access to the Site, Services, systems, accounts, or materials;
7. used the Services in a manner that creates legal, security, reputational, operational, or business risk for Company; or
8. otherwise acted inconsistently with the letter or spirit of these Terms.

Company may also discontinue, modify, restrict, or terminate any portion of the Services as described in these Terms.

Any suspension, restriction, deactivation, or termination may be made with or without prior notice, to the fullest extent permitted by law. Company shall not be liable to you or any third party for suspending, restricting, deactivating, or terminating your account, access, license, download links, or use of the Services.

Termination does not relieve you of any payment obligations, license restrictions, confidentiality obligations, intellectual property obligations, indemnification obligations, or other obligations that arose before termination. Termination also does not limit Company’s right to pursue any remedies available at law or in equity.

Company may retain and process information associated with your account, purchases, communications, or use of the Services as permitted by applicable law and Company’s Privacy Policy.

32. Survival

Any provisions of these Terms that by their nature should survive termination, expiration, cancellation, refund, account closure, or discontinuation of access shall survive.

Surviving provisions include, but are not limited to, provisions relating to intellectual property, license restrictions, confidentiality, payment obligations, refunds, disclaimers, warranty disclaimers, limitation of liability, indemnification, dispute resolution, arbitration, the class action waiver, attorneys’ fees, governing law, jurisdiction, notices, and any other provisions necessary to enforce these Terms.

33. Dispute Resolution and Binding Arbitration

Informal resolution first. Most concerns can be resolved quickly. Before initiating any formal proceeding, you agree to first contact Company at [email protected] and provide a written description of the dispute, the facts giving rise to it, and the relief you are seeking. The parties will attempt in good faith to resolve the dispute informally for a period of thirty (30) days after that notice is provided, unless both parties agree in writing to extend that period.

Binding arbitration. If the dispute is not resolved within thirty (30) days, and except for the claims described under “Exceptions” below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, the Content, the Downloadable Materials, the Site, or any purchase, access, use, refund, termination, or alleged breach will be resolved by final and binding arbitration on an individual basis, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, as modified by these Terms, and available at www.adr.org. The arbitration will take place in Larimer County, Colorado, except that you may request a telephonic or video hearing, or a decision based on written submissions, in accordance with the AAA Rules. Payment of filing, administration, and arbitrator fees will be governed by the AAA Rules. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, except that the enforceability of the Class Action Waiver shall be decided by a court.

Exceptions. This agreement to arbitrate does not require arbitration of (a) an individual claim brought in small claims court, so long as it remains in that court and proceeds only on an individual basis; or (b) a claim for injunctive or other equitable relief for actual or threatened infringement, misappropriation, or misuse of intellectual property, unauthorized use or disclosure of Non-Public Information, violation of license restrictions, or unauthorized distribution of Content or Downloadable Materials. Either party may bring the claims described in (b) in the courts identified in the Governing Law and Jurisdiction section.

34. Class Action Waiver

You and Company agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, representative, or private attorney general action or proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. Any relief awarded will apply only to the individual party bringing the claim. If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief will be severed and decided by a court rather than in arbitration, while all other claims proceed in arbitration.

35. Attorneys’ Fees

In any legal action, proceeding, arbitration, mediation-related enforcement action, or other formal dispute arising out of or relating to these Terms, the Services, the Content, the Downloadable Materials, the Site, or any breach of these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, court and arbitration costs, and related expenses from the non-prevailing party, including fees, costs, and expenses incurred in any appeal or enforcement proceeding, to the fullest extent permitted by law.

36. Testimonials and Publicity

If you voluntarily provide Company with a testimonial, review, comment, endorsement, case study information, feedback, or other statement about your experience with the Services (“Publicity Materials”), you grant Company a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, display, publish, edit, excerpt, adapt, and distribute those Publicity Materials for marketing, promotional, educational, and informational purposes.

Company may use Publicity Materials in any medium now known or later developed, including websites, sales pages, social media, email marketing, advertisements, presentations, and other marketing materials.

Company may edit Publicity Materials for length, clarity, formatting, grammar, or presentation, provided that Company does not materially misrepresent the substance of your statement.

Company will not knowingly use your name, likeness, business name, property name, image, or identifying details in a way that falsely implies an endorsement you did not provide. If you wish to revoke consent for future use of Publicity Materials, you may do so by providing written notice to Company. Revocation will apply to future uses only and will not require Company to remove materials already printed, published, distributed, or prepared before Company received and processed the revocation request.

You acknowledge that you are not entitled to compensation, royalties, approval rights, or additional notice for Company’s use of Publicity Materials as permitted by this section.

37. Assignment

Company may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, sale of assets, sale of business, change of control, or transfer of the Services.

You may not assign, transfer, delegate, sublicense, or otherwise convey any rights or obligations under these Terms without Company’s prior written consent. Any attempted assignment, transfer, delegation, sublicense, or conveyance in violation of this section is null and void.

These Terms are binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

38. Territorial Use

The Services are controlled and operated by Company from within the United States and are intended for use by persons and businesses located in, residing in, or operating within the United States or its territories or possessions.

Company makes no representation that the Services, Content, Downloadable Materials, Site, or related resources are appropriate, lawful, compliant, or available for use outside the United States.

If you access, purchase, download, or use the Services from outside the United States, you do so at your own risk and are solely responsible for compliance with all applicable local laws, regulations, professional requirements, and restrictions.

39. Notices

Company may provide notices to you by posting them on the Site or Services, by sending them to the email address associated with your account or purchase, or by using any other contact method you have provided to Company.

You are responsible for ensuring that your contact information, including your email address, remains current, accurate, and able to receive communications from Company. Notices sent to the email address you provided will be deemed received when sent, unless Company receives a delivery failure notice.

All legal notices to Company must be sent by email to [email protected] with a clear subject line identifying the communication as a legal notice. Company may require additional delivery instructions, a mailing address, or formal service of process depending on the nature of the notice.

Notices to Company may also be sent by mail to: OKG Creative Solutions LLC, 1942 Broadway, Ste 314C, Boulder, CO 80302.

General feedback, customer support requests, refund requests, technical issues, and non-legal communications should be submitted through the support or communication channels specified by Company.

40. Force Majeure

Company shall not be liable or responsible for any failure or delay in performance, interruption of access, delivery issue, service disruption, or inability to fulfill any obligation under these Terms if such failure or delay is caused by events beyond Company’s reasonable control.

Force majeure events may include, but are not limited to, acts of God, natural disasters, severe weather, fire, flood, pandemic, epidemic, public health emergency, governmental action, changes in law or regulation, labor disputes, strikes, power failures, internet outages, telecommunications failures, hosting provider failures, payment processor issues, cyberattacks, denial-of-service attacks, data center failures, acts of terrorism, war, civil unrest, supply chain disruptions, or other events beyond Company’s reasonable control.

During a force majeure event, Company’s obligations shall be suspended for the duration of the event to the extent affected by the event. Company will make reasonable efforts to resume performance as soon as practicable.

41. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified, limited, or severed to the minimum extent necessary to make it valid, legal, and enforceable.

The remaining provisions of these Terms shall remain in full force and effect to the maximum extent permitted by law.

If a provision cannot be modified or limited in a way that makes it enforceable, the invalid, illegal, or unenforceable provision shall be replaced, to the extent permitted by law, with a valid and enforceable provision that most closely reflects the original intent and economic effect of the original provision.

42. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of laws principles. To the extent any dispute is not subject to arbitration, or for any action to enforce an arbitration award or to seek relief permitted under the Exceptions paragraph above, the parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Larimer County, Colorado, and waive any objection to that jurisdiction or venue.

43. Entire Agreement

These Terms, together with any applicable Privacy Policy, sales page terms, checkout terms, order form, refund policy, product-specific terms, or other written terms expressly incorporated by reference, constitute the entire agreement between you and Company regarding the Services, Content, Downloadable Materials, Site, and your purchase, access, download, or use of the foregoing.

These Terms supersede all prior or contemporaneous agreements, understandings, negotiations, representations, and discussions, whether oral or written, relating to the subject matter of these Terms.

No waiver, amendment, modification, or change to these Terms shall be effective unless made in writing by Company or expressly accepted by Company in accordance with these Terms.

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Shared Housing System, a DBA of OKG Creative Solutions LLC
1942 Broadway, Ste 314C, Boulder, CO 80302
[email protected]